Last Updated: July 28th, 2025
OVERVIEW
Suzanne Strutt Artist is owned by Suzanne Strutt, and operated by Suzanne and her team. Throughout the site, the terms “we”, “us,” and “our” refer to Suzanne Strutt and her team. Suzanne Strutt Artist offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you agree to our service and therefore, agree to be bound by the following legal terms and conditions. Our Terms of Service apply to all users of the site and include all browsers, vendors, customers, merchants, partners, and contributors.
Please read these Terms of Service carefully before proceeding with all browsing of our content, or the purchasing of our products to ensure you are happy with, and agree to our terms of service.
All new features added to our website shall also be subject to our Terms of Service. You can review all updates to this agreement on this page, which will automatically be updated if, and when, any new changes need to be implemented. We reserve the right to update, change, or replace any part of these terms by posting updates to our service, and changes to our website and shop at any time.
It remains your responsibility to keep checking this page for new, important changes, and updates to our services.
SECTION ONE - ONLINE STORE TERMS
By agreeing to our terms of service, you agree that you are at least the legal age required in your region or state to browse our site or to purchase online goods from us, or that you are a dependant and you have been given consent from your parents or caretakers to allow access and use of this site.
All prints, products, stories, and services on this site are copyrighted and remain the property of Suzanne Strutt Artist. All purchased prints and products are for personal use only. All unauthorised copying, reproduction, or attempts to replicate, duplicate, exploit, or resell our prints or products are strictly prohibited.
Any breach or violation of our services will result in immediate termination of our services, and further action will be taken against any attempts at copyright theft or perceived illegal activity.
SECTION TWO - GENERAL CONDITIONS AND COPYRIGHT
We reserve the right to refuse service to anyone, for any reason, at any time if we feel that they are misusing or violating our terms of service. By agreeing to our terms of service, you agree not to reproduce, resell, or exploit any portion of our service, our use of service, or any content on the website through which the service is provided without express, written permission from us.
The content contained in the stories on this site (including the fantasy series ‘A Glimpse of Numa’, is owned, written by, and shall remain the property of Suzanne Strutt Artist.
All artwork for sale and artistic content within the site has been created by and remains the property of Suzanne Strutt Artist. This includes all prints, stories, and digital downloads available on this site.
Attempts to copy, replicate, steal, or take credit for these stories or artworks, without due permission from Suzanne Strutt Artist, are strictly prohibited under infringement and copyright laws. Offenders will be liable to prosecution.
SECTION THREE - MODIFICATIONS TO SERVICES AND PRICES
Prices of our products and services remain subject to change without prior notice. We reserve the right to modify or discontinue our services (or any part or content thereof) without notice at any time. We shall not be liable to consumers, or third parties for any modification, price change, suspension, or discontinuation of our services. All new products and services will be announced on our homepage, if and when they arrive.
All descriptions of our products and services will also remain subject to change, at our sole discretion.
SECTION FOUR - PRODUCTS/SERVICES AND REFUNDS (if applicable)
Certain products or services may be available exclusively on the website. These products may be limited, or services may have limited quantities and are subject to return or exchange only, according to our Refund Policy.
Due to the nature of print-on-demand production, we do not accept returns or exchanges unless the item arrives damaged or defective. Each piece is custom-made for each order, which helps us to ensure the highest quality for each print.
Our digital downloads are non-refundable once successfully downloaded.
Buying art is a personal choice. Please be sure when you purchase from us that you are 100% sure of your choice of purchase.
If you have any questions or concerns about your order, please email our support team on our contact page.
It is our highest priority and duty to guarantee your satisfaction and that your order will arrive as requested and in perfect condition. Product tests are performed regularly on all new collections to ensure that our prints meet our strict criteria for quality of colour pigments, definition, and materials. Defective and damaged products will be replaced. This does not affect our statutory rights under the Distance Selling Regulations.
Why don’t we accept Returns?
Each art print is made to order, so we do not hold inventory or resell returned items. This approach helps us to reduce planetary waste by reducing excess inventory, warehouse storage space, carbon emissions, and energy usage. It also aids us in offering unique and personalised prints and products. We appreciate your understanding and support for this sustainable practice.
Damages & Issues
If a print is damaged in transit, we will replace it. We will ask for images of the packaging and the item, and videos of the damage so we can supply them to our shipping service to cover the insurance.
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We do not presently offer exchanges on our prints and products.
European Union 14-day Cooling Off Period
If you are buying within the European Union, you will be entitled by law to a 14-day cooling-off period. If the merchandise is being shipped to an address within the EU, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and notify you if your refund is approved. If approved, you’ll be automatically refunded using your original payment method within ten business days. Please note that it can take time for your bank or credit card to process your refund.
If more than fifteen days have passed since we approved your return, please contact us so we can assist you further.
If you are an EU resident and are returning an item, the address to send it to can be found below:
Return to:
Suzanne Strutt Artist
Via Di Gesu e Maria 5
Int. 4
00187 Roma, RM, ITALY.
We uphold strict criteria for excellence in all of our services and products. It is important to us that our prints and products are represented accurately in all of our store/mock-up photos. We have made every effort to display colour accuracy for the prints and products that appear in photos in our online store and throughout our site.
We cannot guarantee or take responsibility for the accuracy of colour discrepancies that may appear on other devices and monitors.
We reserve the right (but are not obligated to) limit the sale of our products and services to any geographic location or jurisdiction. We may exercise this right on a case-by-case basis, in consideration of logistics, requirements and the trading regulations that are legally enforced within that country, state or region.
We reserve the right to limit the quantities of products that we sell or the services that we offer. We reserve the right to discontinue any product or service at any time. If a product or service is discontinued on our site, then all offers or promotions associated with that product or service will also become void.
SECTION FIVE - ACCURATE BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse/cancel an order or specifically limit quantities of items per person, per household, or per order at our sole discretion. These restrictions may be applied to orders placed by the same account multiple times, and/or contain the same credit card or billing/shipping address as multiple previous orders.
If we change or cancel an order, we will attempt to notify the customer using the contact details they have provided.
We reserve the right to refuse or prohibit orders if they appear to have been placed by unauthorised dealers, resellers, or distributors.
By agreeing to our terms and service, you agree to provide current, complete, and legally accurate information. You agree to keep your information up to date, including your email address and credit card details, so we can complete your transactions swiftly and contact you as needed.
SECTION SIX - THIRD PARTIES
Occasionally certain content on our website may contain links to other third-party sources or websites. These sites may feature on our site but are not affiliated with Suzanne Strutt Artist. We have no jurisdiction and are not liable for interactions or purchases that are made on separate, third-party websites.
Please review third-party policies carefully before engaging with or making any purchases with them. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party via their provided contact details.
SECTION SEVEN - USER COMMENTS AND FEEDBACK
We are under no obligation to respond to comments posted on our blog page that we feel do not reflect our core values/are harmful or hurtful to us or our viewers on our site.
We reserve the right to monitor or remove comments without warning if we determine them to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or if they violate any of our policies or terms of service. If a comment appears to contain suspicious content or links, it will swiftly be removed.
By agreeing to our terms of service, you agree that your comments will not violate the rights of any third party (including copyright, trademark, privacy, personality, or other personal or proprietary rights). You also agree that your comments will not contain unlawful material, malware, or viruses that could affect the operation of any related website.
You may not use a false email, pretend to be someone other than yourself, or attempt to mislead us or any third parties as to the origin of any comments.
We assume no liability for comments posted by third parties, but we are responsible for removing offending content if and when we deem it necessary.
SECTION EIGHT - PERSONAL INFORMATION
Your private information is protected in our Privacy Policy. You can find a full description of our policy rules and how we use your personal information outlined HERE.
SECTION NINE - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service is inaccurate at any time, without prior notice (including after you have submitted your order).
We are not obligated to update, amend, or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. Even though it is not legally required, we will keep it in our priority to regularly update any appropriate parts of our website if and when necessary. No specified update or refresh date applied in our service should indicate that all information on our website has been updated or modified.
SECTION TEN - PROHIBITED USES
In addition to other prohibitions (as outlined in our terms of service), you are prohibited from using our site or any of its content for the following:
For any illegal or unlawful purpose
To solicit others to perform or participate in any unlawful acts
To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code that interferes with the functionality of our website services and internet use
To collect, track, or gather the personal information of others
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene or immoral purpose
To interfere with, circumvent, or attempt to tamper with the security features of our website, all other related and associated websites, or the internet
We reserve the right to terminate our services to any individual/company and/or organisation that is found to be violating any of the prohibited uses that are listed above.
SECTION ELEVEN - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, or error-free.
You agree that we reserve the right to remove our services, if and when needed, without prior warning. You expressly agree that our use of, or inability to use the service is at your sole risk. The service and all products, and services delivered to you through our service (unless expressly stated by us) do not come with additional warranties, guarantees, or conditions of any kind, either express or implied.
This includes implied warranties, conditions of merchantability, merchantable quality, fitness, for a particular purpose, durability, or non-infringement.
In no case whatsoever shall Suzanne Strutt Artist, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, (and without limitation) lost profits, revenue, savings, data, replacement costs, health implication or cost, or any other claim linked to our service, the use of our service or our products. This includes any service in transit, posted, transmitted, or otherwise made available through our services and associated partners. In the case of states, regions, or jurisdictions where exclusion or limitation of liability is not permitted for consequential or incidental damages, our liability will be limited to the maximum extent that is permitted by law for that region, country, or state.
SECTION TWELVE - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Suzanne Strutt Artist (including, but not limited to, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, sub-contractors, suppliers, interns and employees), from any claim or demand (including reasonable attorney’s fees), due to the arising of any breaches to the Terms of our Service, or the documents they incorporate by reference, or any violation of any law or the rights of a third party.
SECTION FIFTEEN - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable by the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination will not affect the validity and enforceability of any other remaining provisions.
SECTION SIXTEEN - ENTIRE AGREEMENT
The failure of us to exercise, or enforce any right or provision to these terms of service shall not constitute a waiver of such right or provision.
These Terms of Service, and any other policies or operating rules posted by us on this site, or in respect to our service constitute the entire agreement and understanding us and you, and govern your use of our service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of our Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION SEVENTEEN - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed by the the laws of the United Kingdom.
SECTION EIGHTEEN - CHANGES TO OUR TERMS OF SERVICE
You can review the most current version of our Terms of Service at any time, on this, designated page. We reserve the right (at our sole discretion), to update, change, or replace any part of our Terms of Service. It remains your responsibility to keep checking this page for any new updates and changes to our policy.
Your continued use of, or access to our website, or the Service following the posting of any changes to these Terms of Service constitutes automatic acceptance of any new changes.
If you have any further questions about our Terms of Service, please do contact us.