PRIVACY POLICY
Last updated: May 5th, 2025
This Privacy Policy describes how Suzanne Strutt Artist (“the site”, “we”, “us” “us” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.suzannestruttartist.com, (“our site”) or otherwise communicate with us regarding our site (collectively, “our Services”).
For this Privacy Policy, “you” and “your” will refer to you as the user of our services, whether you are a website visitor, a customer, or another individual whose information we have collected in compliance with this Privacy Policy.
Please read this Privacy Policy carefully.
SECTION ONE - Changes to our Privacy Policy
We may update our Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory purposes. We will post the revised Privacy Policy on our site, update the “Last Updated” date, and take any other steps that are required by applicable law.
SECTION TWO - How we collect and use your personal information
To provide our services, we collect personal information about you from a variety of sources, as set out below. The information that we use and collect varies depending on how you are interacting with us. In addition to the specific uses set out below, we may use the information that we collect about you to communicate with you, improve our services, gather feedback, comply with legal regulations, enforce any applicable terms of service, or protect/defend our services, or the rights of anybody using our site.
SECTION THREE -What personal information we collect
The types of personal data that we obtain about you will depend on how you interact with our site or use our services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
SECTION FOUR - Information we collect directly from you
Contact details (Your full name, address, phone number and email)
Order Information (Your full name, billing address, shipping address, payment confirmation, email address, and phone number)
Account Information (including your username, password, security questions, and other information used for account security purposes)
Customer Support Information (including the information you choose to include in communications with us, for example, when sending a message through our services)
Some features of our services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features on our site.
SECTION FIVE - Information that we collect about your usage
We may also automatically collect certain information about your interaction with our services (“Usage Data”). To do this we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our site and your account, (including device information, browser information, information about your network connection, Your IP address and other information regarding your interaction with us).
SECTION SIX - Third Parties and how we keep your information secure
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf such as:
Companies who support our site (such as Squarespace, Printful, etc ).
Our payment processors (Stripe, PayPal) collect payment information including bank account, credit or debit card information and billing address to process your payment/fulfil your orders and provide you with services or products you have requested so that we can perform our contract with you.
Stripe employs multiple layers of security to protect your details, including encryption, tokenization, and access controls. They also utilize advanced fraud detection tools and adhere to industry-standard compliance protocols.
You can find information on all Privacy Agreements, Policies, and Security Information available for Stripe by visiting the Stripe Privacy Center.
You can also find the separate Privacy agreement for PayPal outlined here.
When you click on our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we are in partnership with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated by this Privacy Policy. Also, see the section below, “Third Party Websites and Links”.
SECTION SEVEN - How we use your Personal Information
Providing Products and Services. We use your personal information to provide you with services and to perform our contract with you (including payment processing, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges or other transactions).
To Create, Manage and Maintain your account. We use your details to arrange shipping, facilitate returns and any other features and functionalities related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes (i.e. to send advertising and promotional communications by email, text message or postal mail, and to show you promotions for new products and services). This may also include using your personal information to better tailor the services and advertising on our site and other websites. If you are an EEA resident, the legal basis for these data processing activities is “our legitimate interest in selling our products, according to Article 6 (1) (f) GDPR”.
Security and Fraud Prevention We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use our services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is “our legitimate interest in keeping our website secure for you and other customers, according to Article 6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and to allow essential feedback on ways we can improve our products and services. This is part of our legitimate business relationship with you as highlighted in Article 6 (1) (f) GDPR.
SECTION EIGHT - Cookies
Like many websites, we use cookies on our site. For specific information on what cookies we use to power our shop with Squarespace, visit https://www.squarespace.com/cookie-policy. We use cookies to power and improve our site and our services (including remembering your actions and preferences), to run analytics, and to understand user interaction with our services. We may also permit third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other sites.
Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Removing or blocking cookies can negatively impact your user experience and may cause some of the services (including features required for general functionality) to work incorrectly or no longer be available.
Additionally, blocking cookies may not completely prevent how we share information with third parties (such as our advertising partners.
SECTION NINE - How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
Working with vendors or third parties who perform services on our behalf (e.g., IT management, website maintenance, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
Pairing with business/marketing partners to provide new services and promotional material. Our business and marketing partners will use your information in compliance with their own, separate privacy notices.
When you direct, request us, or otherwise consent to our disclosure of certain information to third parties (such as to ship your products, or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests) to enforce any applicable terms of service, and to protect or defend our rights, and the rights of our users.
We do not use or disclose sensitive personal information without your consent, or for inferring characteristics about you.
SECTION TEN - Third-Party Websites and Links
Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, (including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the service and/or users of third-party platforms without limitation as to its use by us or a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on our services.
SECTION ELEVEN - Children’s Data
The services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under sixteen years of age.
SECTION TWELVE - Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send us may not be secure whilst in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
SECTION THIRTEEN - Your Rights
Depending on where you live, you may have some or all of your rights listed below about your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may deny your request as permitted by law.
Right to Access/know: You may have a right to request access to personal information that we hold about you, including details relating to how we use and share your information.
Right to Delete: You may have a right to request that we correct the inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of a Sale or Sharing or Targeted Advertising: You may have the right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable laws.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt-out of these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you’ve made.
You may exercise these rights where indicated on our site, or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. By applicable laws, you may designate an authorized agent to make requests on your behalf and we may need to verify your identity directly with us. We will respond to your request promptly as required under applicable law.
SECTION FOURTEEN - Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data collection authority. If you are in the EEA, you can find a list of the responsible data protection supervisory authorities here.
SECTION FIFTEEN - International Users
Please note that we may transfer, store, and process your personal information outside of the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
SECTION SIXTEEN - Contact Us
Should you have any questions about our Privacy Policy or practices, or if you would like to exercise any of the rights available to you, please email us.
Under applicable data protection laws (and if not explicitly stated otherwise), we are the data controller of your personal information.