Refund Policy

Due to the nature of print-on-demand production, we do not accept returns or exchanges unless the item arrives damaged or defective. Each piece is custom-made for each order which helps us to ensure the highest quality for each print.

Our digital downloads are non-refundable once successfully downloaded.

Buying art is a personal choice. Please be sure when you purchase from us that you are 100% sure of your choice of print.

If you have any questions or concerns about your order, please email our support team on our contact page.

It is our highest priority and duty to guarantee your satisfaction and that your order will arrive as requested and in perfect condition. Product tests are performed regularly on all new collections to ensure that our prints meet our strict criteria for quality of colour pigments, definition, and materials. Defective and damaged products will be replaced. This does not affect our statutory rights under Distance Selling Regulations.

Why don’t we accept Returns?

Each art print is made to order, so we do not hold inventory or resell returned items. This approach helps us to reduce planetary waste by reducing excess inventory, warehouse storage space, carbon emissions and energy usage. It also aids us in offering unique and personalised prints and products. We appreciate your understanding and support for this sustainable practice.

Damages & Issues

If a print is damaged in transit, we will replace it. We will ask for images of the packaging and the item and videos of the damage so we can supply them to our shipping service to cover the insurance.

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

We do not presently offer exchanges on our prints and products.

European Union 14-day Cooling Off Period

If you are buying within the European Union, you will be entitled by law to a 14-day cooling-off period. If the merchandise is being shipped to an address within the EU, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and notify you if your refund is approved. If approved, you’ll be automatically refunded using your original payment method within ten business days. Please note that it can take time for your bank or credit card to process your refund.

If more than fifteen days have passed since we approved your return, please contact us so we can assist you further.

If you are an EU resident and are returning an item, the address to send it to can be found below:

Return to:

Suzanne Strutt Artist

Via Di Gesu e Maria 5

Int. 4

00187 Roma, RM ITALY.