A ladder with a fantasy mouse climbing on it.

FAQ

  • We provide global shipping to a wide variety of destinations in the world (with exception to countries where legal enforcements, local laws or other restrictions prevent us from doing so). This list may be subject to change.

    We presently do not ship to the following countries:

    • Crimea, Luhansk, and Donetsk regions in Ukraine

    • Russia

    • Belarus

    • Ecuador

    • Cuba

    • Iran

    • North Korea

    • Syria

  • Six to ten working days

    Due to the nature of print on demand, all of our prints and products (with the exception of digital downloads) are made to order at participating fulfilment centres around the world. This allows us to lower international shipping costs, comply with EU Trading Regulations for trading globally, reduce carbon emissions and maintain faster shipping times. The fulfilment centre operating on our behalf will produce and prepare your item as soon as you have placed the order and payment has been received (usually within 2-5 working days). Your shipping time will then be added on to that time-frame and will vary depending on your geographical location.

    General Shipping Timeframes:

    • UK and EU (4 - 8 days)

    • US (4 - 6 days)

      You will be notified by email shortly after placing an order with us and notified on your estimated delivery date and any future steps. You will also be able to track your parcel with our approved, participating couriers.

      (Please note, that whilst most orders are fulfilled within five to ten working days, some orders can take up to 20 working days to fulfil. For more information, please visit our shipping page.

  • Our standard rates are £3.59 to £10.59, depending on the weight (calculated at checkout).

    If your parcel contains a lot of items, those guidelines may vary.

  • Your parcel is tracked through your local fulfilment centre and local courier.

    You will receive notifications and emails via the email address you provided us with at the time of your booking. You will receive a confirmation email once your order has left it’s local fulfilment centre, and is on it’s way to the courier who will dispatch it to your address. You will then receive an email or notification from the participating courier in your area once your item is out for delivery.

  • Due to the nature of print on demand (and in compliance with EU laws) we presently only offer full refunds to EU based customers.

    If an item is lost, found to be damaged or impaired in any way, we will issue an instant replacement, free of charge, regardless of geographical location.

    For more information on this, please see our Refund Policy.

  • We maintain strict criteria for the quality of all of our prints and products. Routine checks are carried out regularly to ensure that all of our prints/products arrive in pristine condition and contain high colour accuracy and definition. We only use the best, high quality paper made with bio-degradable, eco-friendly materials, and there are stringent measures in place to ensure that the printing inks, and techniques used, meet the required criteria that is expected for high-end, quality prints.

    Should any of our prints or products arrive to you in a less than pristine condition, then please email us within one week of receiving it (providing photographic evidence), so that we can rectify it for you.

  • Many of our prints and products (depending on the size and dimensions) come rolled and are shipped in cardboard tubes. Some products may be stored and shipped in paper or plastic mailers and cardboard boxes.

    When cardboard packaging is not used, Post-Consumer Recycled (PCR) packaging may be used (using recycled plastics like plastic bags and bottles), as part of our approach and efforts to remain environmentally friendly.

  • All art prints that are available to purchase in our shop are created (from scratch) by Suzanne Strutt. No AI is used in any of the prints that we sell. The techniques that Suzanne uses are a combination of hand-drawing, oil/acrylic painting, and photoshop.

  • Suzanne Strutt has been a practicing artist for over 25 years. Suzanne Strutt Artist officially began trading in 2025.

  • We presently only sell prints of Suzanne’s work but that may be subject to change in the future.

  • All the stories contained on our story blog page (including, but not limited to ‘A Glimpse of Numa’ have been written, created and remain the property of Suzanne Strutt, operating under the trading name of Suzanne Strutt Artist.